Refund policy
退款
我們的政策為期14天。如果您購買後已過14天，我們將無法為您提供退款或交換。要獲得退貨資格，您的物品必須是未使用的，並且處於與收到物品相同的狀態。它也必須在原包裝中。
為了完成您的退貨，我們需要收據或購買證明。 請不要將貨品退回給製造商。
退貨所引起的運費需由顧客承擔。
退款（如果適用）
收到並檢查您的退貨後，我們將向您發送電子郵件，通知您我們已收到退貨。我們還將通知您批准或拒絕退款。
如果您獲得批准，則會處理您的退款，並在一定天數內自動將信用額度應用於您的信用卡或原始付款方式。
退款逾期或遺失（如果有）
如果您尚未收到退款，請先再次檢查您的銀行帳戶。
然後與您的信用卡公司聯繫，可能需要一些時間才能正式發布退款。
接下來，請與您的銀行聯繫。退款通常需要一些處理時間。
如果您已完成所有步驟，但仍未收到退款，請通過info@naturalethoshk.com與我們聯繫
更換（如果適用）
我們僅在物品有缺陷或損壞時才進行更換。如果您需要將其交換為同一物品，請發送電子郵件至info@naturalethoshk.com
贈品
如果該物品在購買並直接運送給您後被標記為禮物，則您將獲得一份返還價值的禮物抵免額。收到退回的物品後，就會將禮品券郵寄給您。
如果在購買時未將該商品標記為禮物，或者禮物送禮者將訂單發送給自己，以後再送給您，我們將退還禮物給禮物送禮者，他將了解您的退貨。
運輸
您將負責為退還物品支付自己的運輸費用。運輸費用概不退還。如果您收到退款，將從您的退款中扣除退貨運費。
根據您的住所，所交換產品到達您的時間可能會有所不同。
如果您運送的商品超過$100，則應考慮使用可追踪的運送服務或購買運輸保險。我們不保證會收到您退回的物品。
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@naturalethoshk.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturalethoshk.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.