FAQs

如閣下之問題未能在以下解答,歡迎聯絡我們查詢。

Q: 有什麼付款方法可以選擇?
A:  網站接受以下付款方式 Visa / Mastercard/ Amex / PayPal / PayMe / 轉數快*

visamasteramerican expresspaypal   Payme Logo

*如使用PayMe/轉數快,顧客會先於網站下單,然後經轉數快付款。請於備註中輸入訂單編號。
我們會在收到款項後一天內發電郵給閣下確認。
注意: 未付款之訂單並不會被發貨,直至收到款項後,我們會盡快處理。

如有疑問,歡迎查詢,謝謝。

轉數快之付款識別是電郵地址admin@naturalethoshk.com
Payme之付款識別QR Code如下:

payme qr code

Q: 送貨時間及費用是?
A: 請參閱我們的送貨政策頁面。
    (https://naturalethoshk.com/policies/shipping-policy)

Q:  怎樣註冊為用戶?
A:  手機版用戶可按網頁左上方之選單,然後於選單最後一項"建立帳戶"。

Q:  我找到我想要的品牌但找不到我想要的產品?
A:  請聯絡我們若您未能找到您想要的產品,我們每周皆有貨物到港,可以幫你查詢特定貨品。

Q: 什麼是有機產品?
A: 有機產品是從有機農場種植的植物來源成分和其他天然成分製成。其於生產過程中沒有使用人造肥料,催化劑,飼料添加劑等。

Q: 是否所有售賣之產品皆是有機?
A: 絕大部份的產品皆為有機產品,閤下可以利用產品清單左邊篩選工具來剔除非有機產品。

Q: 是否所有售賣之產品皆是純素?
A: 否。我們只有部份產品是純素。閤下可以利用產品清單左邊篩選工具來選擇出純素產品。

If you could not find the answer you are looking for from the below list. Please feel free to contact us directly.

Q: What is the estimate delivery time and delivery fee?
A:  Please refer to our Shipping Policy page. 
    (https://naturalethoshk.com/policies/shipping-policy)

Q: How to register as member?
A:  For mobile user please click "選單" (menu) on the top left corner of the website, the last item on the menu "建立帳戶" is the register page. 

Q: I saw the brand I like but I can't find the product that I want? 
A: Please contact us if you can't find the product that you would like. We have products restocking every week. 

Q: What is meant by organic product?
A: The formulation of organic products uses organically farmed ingredients or ingredients that derived from a natural substance. It avoids the use of man-made fertilisers, pesticides; growth regulators and livestock feed additives.

Q: Are all your products here organic?
A: Most of the products listed on the website are organics. Visitor can use the sidebar filter in the products page to filter off non-organic products.

Q: Are all your products here vagan? 
A: No, only a selection of our products are vegan. You can filter out the non-vegan products in the products lists using the Filter Section on the left hand side