English users can visit the English version of our website by using the language selector, located at the bottom of the web pages. Please note that some of the website content will not be translated and will remain in Chinese (e.g. Blog posts). If you have any questions and wish to speak to someone, you can contact us via WhatsApp/Facebook Messenger. Our colleagues will be able to assist you in English.
Some of the most commonly ask questions (and their answers) are listed below:
1. Hong long will the delivery take and how much is the delivery fee?
Please refer to our shipping policy page - Click Here (English Version)
2. Do you offer delivery to door service?
Yes, we offer delivery to door service through our courier SF Express. You will be asked to put down your delivery address during the checkout process.
Alternatively, you can choose to use one of the self-pickup locations offered by SF Express (e.g. SF Stations, SF Lockers or SF convenience store affiliates) — Simply put down the address of the self-pickup location as your delivery address.
3. What are the available payment methods?
We accept Visa / Mastercard / Amex / PayPal / Payme / 轉數快(FPS)
4. How do I pay with PayMe or FPS?
Please choose PayMe or FPS as your payment method when you checkout. Once you have placed your order, please pay via PayMe through the below PayMe link ( you will need to have the HSBC PayMe App installed on your mobile) or scan the below QR code
Natural Ethos HSBC PayMe Link
For customers who choose to pay via FPS, please use the number +852 9063 7338 as the payment identifier and pay via your own mobile banking app.
Please put down your order number as payment reference. We will send you a payment confirmation email within one working day.
